Branch Manager Kempton Park

A recent professional profile photo is to accompany your application.EMPLOYMENT TYPE    :           PermanentSECTOR                          :           ManagementBASIC SALARY              :           Market relatedSTART DATE                  :           A.S.A.P / ImmediateREQUIREMENTS:Matric certificate (Grade 12) and relevant tertiary educationMinimum of 2â3 years of relevant work experience (preferably in storage, retail, or property management)Own reliable transport and a valid driverâs licenseStrong leadership, communication, and organizational skillsProfessional telephone etiquette and computer literacyProficiency in Microsoft Office (experience with Sage Evolution is advantageous)Customer-focused, service-oriented, and solution-driven attitudeWillingness to work at different sites within the region DUTIES: Branch Operations & Administration:Oversee the daily operations of the branch and ensure smooth functioning across all departmentsMaintain a professional, clean, and welcoming environment, including gardens, communal areas, offices, and bathroomsManage general office duties such as reception, telephones, client assistance, ordering consumables, and maintaining printing stationsEnsure accurate record keeping, FICA compliance, and contract managementConduct daily facility inspections and assign maintenance or cleaning tasks as neededAccurately capture all quotations, contracts, and customer interactions on Sage EvolutionSubmit regular reports and updates to the Regional Manager Sales & Client Relations:Drive sales of units, parking, office, and warehouse space, and meet occupancy targetsConvert leads and upselling available service packagesHandle all client interactionsânew, existing, or exitingâwith professionalism and efficiencyRespond promptly to enquiries, process refunds and deposits, and resolve client concernsPromote the brand to attract leads and improve sales conversion Customer Service Excellence:Maintain high standards of service for all clients and walk-insManage client feedback, complaints, and queries with a solutions-oriented approachBuild and maintain long-term client relationships to promote retention Facility & Property Management:Monitor the cleanliness and upkeep of all areas, including bin clearing, garden maintenance, and sweepingCoordinate and supervise branch maintenance, including plumbing, lighting, painting, and signageSubmit maintenance and OH&S (Occupational Health & Safety) reports as requiredEnsure all storage units are cleaned and repaired before being relet Security & Compliance:Ensure all security systems (electric fencing, alarms, access controls, and cameras) are fully operationalPerform daily checks on security features and perimeter wallsPersonally manage and monitor overdue units, overlocking, and suspension proceduresLiaise with the Regional Manager and COO regarding any security incidents or breachesComply with health and safety protocols, including regular fire equipment checks Staff Management:Supervise branch staff and monitor daily performanceEnsure productivity through effective communication, guidance, and task allocationAddress and escalate HR-related matters through appropriate channelsMaintain team morale and enforce discipline when necessary Finance & Cash Handling:Manage e-wallet usage, daily/weekly cash-ups, and bank depositsMap cashbook receipts and carry out debtor collections (calls, SMSs)Ensure full compliance with company financial protocols and debt collection processes