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3 weeks ago

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Duties: Oversee all lodge departments and ensure efficient daily operationsSupervise and schedule housekeeping, ensuring rooms and public areas meet five-star standardsOversee food and beverage service and coordinate with the kitchen teamManage front desk operations including check-ins, guest relations, and reservationsMonitor and maintain property infrastructure, gardens, and facilitiesHandle procurement, stock control, and supplier managementSupport financial oversight with budgets, cost control, and reportingLead, train, and motivate staff, ensuring compliance with HR and labour policiesResolve guest concerns promptly and professionallyConduct regular walk-arounds to ensure the lodge is guest-ready and standards are metCollaborate closely with the senior management team on planning and strategy Requirements: Grade 12A formal hospitality qualificationAt least 35 years experience in lodge, boutique hotel, or hospitality operations managementStrong knowledge of housekeeping, F&B, front desk, and maintenance operationsSound financial understanding with exposure to budgets and P&L oversightExcellent leadership and communication skillsHighly organized with the ability to multi-task in a dynamic environmentHands-on, proactive, and solutions-driven approachGuest service focus with a calm and professional demeanourWorking knowledge of booking systems and property management softwareValid drivers license and reliable transport

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