SysOp Team Lead

1 week ago

Johannesburg, South Africa Pronel Personnel Full time

We are seeking a highly skilled SysOps Team Lead to design, build and operate a modern Remote Monitoring and Management (RMM) platform that enables efficient, automated and secure IT operations. This is a strategic and hands-on leadership role responsible for driving automation, enhancing monitoring capabilities, optimizing toolsets, and leading a technical team to deliver high-quality service.Key Responsibilities Automation & ToolingDesign and implement automation workflows using PowerShell, Python, Ansible or RMM platforms.Create and maintain Python scripts to streamline operational tasks.Optimize and manage toolsets such as N-able, Acronis, Intune, Microsoft MDE, BitDefender, Qualys, Meraki.Ensure automation and process optimization form the core of service delivery.Monitoring & PatchingDrive proactive monitoring and implement self-healing systems.Configure and manage AutoPilot deployments and patching processes.Use analytics and reporting to identify trends and improvement opportunities.Reporting & InsightsBuild dashboards and reports using Power BI and internal tools.Present insights, performance trends, risks and improvements to management.Team LeadershipLead, mentor and develop the SysOps team to meet performance and SLA targets.Conduct regular team meetings, 1:1 sessions and support professional growth.Provide escalation support for SysOps-related issues.Promote a culture of innovation, accountability and continuous improvement.Ensure adherence to ITIL service management principles.Collaboration & Strategic InitiativesWork with other support teams to understand technology requirements.Manage SysOps-related initiatives and ensure timely, on-budget delivery.Encourage documentation and knowledge sharing.Stay current with industry trends and recommend improvements.Skills & CompetenciesStrong passion for automation and problem-solving.Advanced scripting in Python and PowerShell.Proficiency with Power BI reporting and data visualisation.Excellent communication, organisational and leadership skills.Ability to manage multiple priorities in a fast-paced environment.Strong technical proficiency across monitoring, toolsets and IT support systems.ExperienceProven experience designing automation workflows.Hands-on scripting for automation (Python, PowerShell).Experience managing and optimizing RMM toolsets.Strong background in monitoring, alerting and self-healing systems.Experience leading technical teams.Skilled in patching, AutoPilot deployments and hybrid environment management.Practical understanding of ITIL principles.Experience working in a Managed Services (MSP) environment is advantageous.QualificationsRequired:Microsoft Certified: Azure Administrator Associate (AZ-104)Microsoft Certified: Endpoint Administrator (MD-102)Power BI Data Analyst AssociatePowerShell Scripting Certification (Microsoft/Pluralsight endorsed)Cloud Certification: CompTIA Cloud+ OR Azure/AWS ArchitectureAdvantageous:Bachelor’s degree in IT or related fieldITIL V4 FoundationMicrosoft SC-200 / Security+Ansible Automation certificationsMicrosoft SC-300N-Able Advanced Reporting & Automation

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