Hotel Receptionist

Key Responsibilities:Greet guests in a friendly, courteous mannerProcess check‑ins/check‑outs accurately and efficientlyHandle reservations, cancellations, and guest requestsAnswer phone calls and emails professionallyMaintain guest records and ensure data accuracyCoordinate with housekeeping and maintenance to meet guest needsEnsure reception area is tidy and well‑presented at all timesAssist with billing and cash handling following hotel procedures Qualifications & Skills:Grade 12 / Matric certificate requiredExperience in a hotel or hospitality environment (minimum 1 year preferred)Strong computer skills (MS Word, Excel, Front Office / Reservation System; Opera knowledge is a plus)Excellent communication skills, both verbal and writtenPleasant, professional appearance and mannerBilingual (English / isiZulu or other local language) preferredStrong customer service orientation, reliable and able to work under pressure