Lodge Manager

3 weeks ago

Mopani District Municipality, South Africa Wild Dreams Hospitality Full time

This intimate lodge, offers a serene safari experience for just twelve guests across six en-suite rooms. The Lodge Manager plays a pivotal role leading operations, mentoring staff, and ensuring every detail reflects the lodges ethos of quiet luxury. From logistics and budgeting to guest engagement and team coordination, they shape the rhythm and reputation of the lodge through thoughtful, hands-on leadership.Candidate Requirements:Minimum 5 years experience in hospitality or lodge management, preferably in a remote or safari settingStrong leadership and interpersonal skills, with a hands-on, solutions-oriented approachExcellent organizational and multitasking abilities under pressureProficiency in lodge management systems, booking platforms, and basic accountingDeep appreciation for wildlife, conservation, and guest engagementAbility to live on-site in a remote location and work flexible hoursFluency in English; additional languages an assetValid drivers licenseCandidate Responsibilities:Oversee daily lodge operations, ensuring seamless guest experiences and efficient team coordinationManage and mentor staff across departments: housekeeping, kitchen, guiding, maintenance, and front-of-houseHandle guest relations with warmth and professionalism, resolving issues and anticipating needsCoordinate logistics for game drives, bush walks, transfers, and special requestsMonitor stock levels, procurement, and supplier relationships to maintain service standardsEnsure compliance with health, safety, and conservation protocolsMaintain lodge infrastructure and aesthetics, reporting maintenance needs proactivelyPrepare financial reports, track budgets, and support revenue optimizationRepresent the lodge in marketing efforts, travel trade partnerships, and guest communications

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