Communication Specialist | Centurion

3 weeks ago

Centurion, South Africa The Recruitment Council Full time

ROLE PURPOSEDevelop and manage a fit-for-purpose framework for Client communication, through gathering and incorporating market intelligence, product knowledge and business needs to design and implement an appropriate communication approach. Implementation of a tactical operational Communication framework, processes, systems and performance standards(Internal Process) Engage with clients in a client centric manner(Client Services)Self-management and teamwork(People)Contribute to financial controls and planning(Finance) OUTPUTSAssist in setting the research agenda by highlighting areas of concern and potential opportunities for improvement and optimisation.Define methods and techniques to apply in an area of specialisation that is in alignment with area objectives and the operational strategy.Develop and disseminate media statements, opinion pieces and feature articles to promote a positive organisational reputation in the market place.Liaise with clients and provide information and advisory services to facilitate information dissemination, flow and customer satisfaction.Manage the development of standardised client centred scripts for client service processes.Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service.Participate in relevant customer or stakeholder forums.Plan, conduct and provide feedback on random customer satisfaction audits related to communication of product and solution mix.Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.Positively influence and manage change and offer specialist support where required.Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.Take ownership for driving career developmentEnsure effective and efficient administration of operational costs within budget, identify areas of financial risk and escalateImplement risk management, governance and compliance processes to identify and manage risks and expose liabilities.Provide input into the risk identification processes development and communicate recommendations in the appropriate forum. MINIMUM QUALIFICATIONSMINIMUM EXPERIENCEBachelors Degree in Communication5 years relevant experience

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