Front Desk Receptionist

6 days ago

Cape Town, South Africa The Legends Agency Full time

About the Client:This healthcare organisation operates at the intersection of premium diagnostic services and hospitality-inspired care. With a focus on early detection and preventative health, the team blends advanced medical technologies with warm, guest-centric experiences. The environment is professional, fast-paced, and rooted in wellness, efficiency, and service excellence.Role Summary:We are looking for a polished, friendly, and organised individual to manage the front desk and reception functions at a leading health screening facility. As the first point of contact for guests, the ideal candidate will deliver an exceptional experience from arrival to departure, handle key administrative and billing tasks, and uphold high standards of presentation and confidentiality.Key Responsibilities:Maintain a professional, welcoming reception area at all timesGreet guests warmly and offer refreshments on arrivalConfirm guest appointments via the scheduling systemAssist guests with accurate registration and medical information captureProcess billing and explain charges clearly; handle payments securelyManage guest consent forms in line with POPIA compliancePrint, bind, and prepare health screening reports for guestsFit guest wristbands for identification and experience trackingAnswer calls and respond to general inquiries professionallyCoordinate with clinical and guest relations staff as neededUphold confidentiality and adhere to internal policies and protocolsQualifications:National Senior Certificate (Matric) is essentialCertificate or diploma in Office Administration, Hospitality, or a similar advantageous fieldExperience:1-2 years in reception, front desk, or customer service rolesPrior experience in healthcare, hospitality, or diagnostics preferredFamiliarity with appointment systems, billing, or confidential data is an advantageSkills Required:Excellent verbal and written communicationStrong multitasking and organisational abilitiesProficient in Microsoft Word and ExcelComfortable with scheduling or billing systems (training provided)Basic numeracy for payment and billing handlingCore Competencies:Passion for guest experience and service excellenceAccuracy and attention to detail in data entry and adminProfessional appearance and demeanourAdaptability in a fast-paced, client-facing settingCultural sensitivity and empathyEffective teamwork and communication with internal teamsCompliance Requirements:Adhere to POPIA for secure handling of guest dataFollow health and safety protocols, including infection controlMaintain ethical and confidential conduct at all timesWorking Conditions:Shift-based schedule, including weekends and public holidaysLong periods of sitting or standing at the reception deskOccasional handling of guest complaints or sensitive queriesMust comply with uniform and hygiene requirementsSalary Range (Entry-Level: 0-2 Years Experience):R12,000 R16,000/month (R144,000 R192,000/year)

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