German / Dutch Speaking Customer Service Agent

4 weeks ago


Cape Town, South Africa Time Personnel Full time
REQUIREMENTS
  • Matric, proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • English language is a must and further languages such as Dutch, German, Italian would be required
  • Solution orientated individual
  • Always willing to go the extra mile for customer satisfaction

DUTIES
  • Ensure excellent service standards and maintain customer satisfaction
  • Manage incoming calls and responding to customers emails
  • Providing product and service information to customers
  • Identify and escalate issue to the Customer Service Team Leader when necessary
  • Recognise, document, and alert the Team Leader of trends in customer calls and/or emails
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers


Salary: dependent on experience

Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.



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