AIOps Pre-Sales Consultant

5 days ago

Pretoria, South Africa Ad Talent Full time

Who are weWe are a leading player in the ICT sector, delivering innovative technology solutions that empower businesses to perform at their best. Our environment is fast-paced, collaborative and built around smart, driven people who thrive on making an impact.Who are we looking for:A Pre-Sales Consultant, who supports strategic sales and client engagements by aligning technical AIOps related capabilities with business outcomes. The role involves requirement discovery, solution design, tailored demonstrations, proposal development and bid/tender support. The candidate will be instrumental in translating IT operations challenges into unlocking value in AIOps-driven opportunities for enterprise clients.What will you do:Client Discovery and EngagementSolution Design and ArchitectureDemonstrations and Proofs of Value (PoV)Proposal and Tender SupportInternal Enablement and TrainingClient Relationship ManagementWhat will you need:Essential:Minimum 5 - 10 years in a technical pre-sales, solution architecture, or consulting role in IT operations, monitoring, or cloud servicesStrong working knowledge of AIOps platforms (e.g., ScienceLogic, BigPanda, AppD, Moogsoft, LogicMonitor, Dynatrace)Demonstrable experience supporting enterprise RFPs/RFIs and writing technical content for tenders and proposalsExcellent communication skills — both verbal and written — with the ability to present to C-level and technical audiencesDeep understanding of ITOM, ITSM and monitoring/observability ecosystemsFamiliarity with automation tools (e.g., Ansible, Resolve, Runbook Automation), APIs and cloud-native infrastructurePreferred Certifications:ServiceNow Certified System Administrator / Implementation SpecialistAWS/Azure/GCP Cloud Practitioner or Architect-level certificationScienceLogic SL1 Certified Engineer (or equivalent AIOps platform certification)ITIL Foundation or aboveEducation:Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering, or a related technical discipline (or equivalent experience)

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