Technical Support Agent

2 weeks ago


Cape Town, South Africa SA Commercial (Pty) Ltd Full time
Responsibilities & Duties
As a valued member of our elite support team, your key responsibilities include:
  • Delivering an exceptional customer experience through technical support.
  • Acting as the liaison between customers and internal departments.
  • Promptly troubleshooting and resolving customer issues.
  • Documenting and tracking customer issues and their resolutions.
  • Following established escalation procedures when necessary.
  • Collaborating with team leaders to continuously enhance customer experiences.
  • Performing additional duties and responsibilities as assigned by management.
What Were Looking For
We seek English Support Specialists who possesses:
  • 1-2 years of experience in a technical environment or an IT background.
  • Excellent communication skills in English (written and verbal).
  • A strong focus on customer service and exceptional attention to detail.
  • Proven troubleshooting skills, particularly with new or complex issues.
  • At least 12 months of customer service experience.
  • Interest in providing opportunities for IT students seeking hands-on experience in a technical environment.
  • Must be willing to work shifts.
Nice-to-Have Skills
  • A passion for technology and problem-solving.
  • Familiarity with macOS and iPadOS.
  • Experience in retail or hospitality.
  • Knowledge of Zendesk and Point of Sale (POS) systems.


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