Field Guide

2 weeks ago

Johannesburg, South Africa Phoenix Recruitment Full time

Field Guide: Duties: Conducting SafarisSharing Wildlife KnowledgeGuest InteractionVehicle & Equipment Maintenance:Involved in Environmental Conservation:Emergency ResponseOffer in camp support Requirements: Grade 12FGASA minimum of NQF 4 with Backup Trails. Lead Trails will be a bonus.A valid and current South African guides licence and valid PrDP special drivers licence.DEAT Registration (Mpumalanga).At least 3 years experience as a Field Guide / Ranger in a Big Five Game ReserveSelf-disciplined, punctual and respectful.Strong communication and interpersonal skills for international guests with diverse cultures. Must have an outgoing hosting personality.Strong communication and interpersonal skills for staff. A basic knowledge of Shangaan or another African language is recommended.Familiar with basic vehicle maintenanceFamiliar with how to drive in a variety of on- and off-road conditions.Familiar with radio etiquetteGood initiative to cope with difficult situations in a remote environment.A valid first aid training certificate to handle trauma care. Camp Manager: Duties: Oversee all aspects of daily camp operations in partnership with Lodge Management.Ensure seamless coordination across departments to maintain high service standards.Manage logistics, maintenance, and hygiene protocols across camp facilities.Sales of beverages and handcrafted curios to enhance the guest experience.Deliver personalised, world-class hospitality to every guest.Plan and execute daily activities, including game drives, bush walks, and surprise experiences.Resolve guest concerns promptly and professionally.Support recruitment, training, and performance management of camp staff.Foster a culture of excellence, respect, and continuous development.Uphold disciplinary protocols and resolve internal conflicts with integrityAssist in budget development and cost control measures.Maintain accurate inventory and financial reporting systems.Conduct monthly, quarterly, and annual stock takes.Ensure adherence to SANParks regulations, environmental standards, and safety protocols.Maintain up-to-date licences and permits for camp operations and staff.Champion eco-conscious practices and community development initiatives.Implement emergency procedures and uphold sanitation and food safety standards.Ensure medical readiness and trauma response capabilities.Provide regular performance updates to senior management.Maintain clear communication channels with staff, guests, and leadershipAnalyse feedback to identify areas for enhancement.Introduce innovative ideas. Requirements: Grade 12A formal qualification will be an advantageAt least 3 years experience in camp or lodge management.Strong leadership, interpersonal, and crisis management skills.Must demonstrate maturity, professionalism, and excellent communication skills.Valid drivers licence and off-road driving proficiency.First aid training and basic mechanical/electrical knowledge are beneficial.Proficient in Microsoft Office.Knowledge of Kruger Park geography preferred.Familiarity with South African tourism regulations and Acts.Fluency in English; Shangaan or related African language advantageous.Knowledge of foreign languages would be advantageous.Warm, professional, and guest-centric demeanour.Adaptable, resilient, and composed under pressure.Detail-oriented with high standards of cleanliness and presentation.Self-disciplined, punctual, and respectful.Passionate about flora, fauna, and cultural engagementCapable of working independently, handling pressure, and taking full responsibility for tasks.

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