Infrastructure Team Lead
3 weeks ago
FORMAL EDUCATION:Grade 12IT Qualification/Diploma/DegreeEXPERIENCE:5 - 7 years IT related experienceUnderstanding of Service Level AgreementsCustomer Service Management TECHNICAL / LEGAL CERTIFICATION:CompTIA A+ CompTIA N+CompTia S+Relevant OEM certifications (HP, Dell, Lenovo)ITIL v3/4 Foundation Certification (advantageous)RESPONSIBILITIES:Management of Field Service StaffFinancial management in line with budgetary requirementsEnsure team adherence to processes and policiesManagement of all assigned assets (team)  Logistical management - Field service componentManage Leave Quota (team)Achieve productivity targets as set out in KPIsFacilitate team meetings at branch levelContinuous learning through OEM certification and relevant training offerings FINANCIAL PERSPECTIVE:Maintain acceptable billability ratio   Responsible for application and maintenance of assigned equipmentManage operational expensesKeep accurate record of related items (cell phone, over time, etc.) Manage and control boot-stockMaintain an area set aside for stockReceive and perform initial inspectionsResponsible for safety of stock in areaEnsure the warranty repair claims are processed  CUSTOMER PERSPECTIVE:Quality service delivery Ensure adherence to contractual deliverablesOversee the delivery and quality of operational services as per contractOversee the build, testing and deployment of quality services and service components. Guide technical team to meet requirements through resource/task guidance and domain knowledge transferAssess and mitigate risk, identify critical service and system dependencies and define/implement appropriate countermeasures. Proactively escalate unresolved issues to stakeholdersINTERNAL PERSPECTIVE:Technical solution planning, testing and deploymentInterpret requirements and transforming into technical solutions and documentationPerform roll-out planning including method of deployment. Oversee technical solution build and configurationEnsure overall unit testing occurs. Define and report on outstanding known errors and workarounds. Contribute towards technical solution communication and training. Oversee technical solution distribution and installationProvide technical and application guidance and support throughout the deployment process, including known errors and workaroundsEarly life support:Coordinate initial support in response to incidents and events detected within a new or changed technical solutionProcess conformance:Scan and audit environment to ensure conformance to processes and standardsSecond line support environment improvement and maintenanceMonitor environment and recommend/action improvements. Ensure that improvement initiatives identified in service reviews are acted on and progress reports are provided to customersOversee and provide input into Gijima's Way of Work around technical environmentEnsure that technical and operational documentation is up to date and properly utilisedSKILLS:LeadershipCommunicationConflict ResolutionTime ManagementDelegationEmpathyContinuous LearningAccountabilityÂ
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Infrastructure Team Lead
3 weeks ago
Polokwane, South Africa Gijima Holdings Full timeFORMAL EDUCATION: Grade 12 IT Qualification/Diploma/Degree EXPERIENCE: 5 - 7 years IT related experience Understanding of Service Level Agreements Customer Service Management  TECHNICAL / LEGAL CERTIFICATION: CompTIA A+ CompTIA N+ CompTia S+ Relevant OEM certifications (HP, Dell, Lenovo) ITIL v3/4 Foundation Certification (advantageous)...
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End User Computing Team Lead
2 weeks ago
Polokwane, South Africa Gijima Holdings HR Full timeOverview PURPOSE : The purpose of an Infrastructure Team Lead is to oversee and manage a team responsible for maintaining, troubleshooting, testing, and deployment of devices of an organization or a client. The team lead is typically responsible for planning, organizing, and coordinating the work of the infrastructure team, as well as communicating with...
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End User Computing Team Lead
2 weeks ago
Polokwane, South Africa Gijima Holdings HR Full timeOverview PURPOSE : The purpose of an Infrastructure Team Lead is to oversee and manage a team responsible for maintaining, troubleshooting, testing, and deployment of devices of an organization or a client. The team lead is typically responsible for planning, organizing, and coordinating the work of the infrastructure team, as well as communicating with...
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End User Computing Team Lead
1 week ago
Polokwane, Limpopo, South Africa Gijima Hr Full time R1 000 000 - R3 000 000 per yearPURPOSE: The purpose of an Infrastructure Team Lead is to oversee and manage a team responsible for maintaining, troubleshooting, testing, and deployment of devices of an organization or a client. The team lead is typically responsible for planning, organizing, and coordinating the work of the infrastructure team, as well as communicating with other teams...
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Senior Civil Engineer
6 days ago
Polokwane, South Africa Hire Resolve Full timeCompany Overview: Our client is a long-standing, well-known engineering firm specializing in engineering solutions across Africa. Position Summary: We are seeking a Senior Water Infrastructure Engineer to lead the design and coordination of water and sewage infrastructure projects. The ideal candidate will be a proactive problem-solver with strong technical...
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End-User Computing Team Lead: Tech Ops Leader
2 weeks ago
Polokwane, South Africa Gijima Holdings HR Full timeA leading technology services company in Polokwane is looking for an Infrastructure Team Lead to oversee a team responsible for IT maintenance and support. The ideal candidate will have extensive experience in IT, strong leadership skills, and the ability to manage team performance and resources while ensuring quality service delivery. The role includes...
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Infrastructure Technician
2 weeks ago
Polokwane, South Africa Herotel Full timeApplications are invited for the **Infrastructure Technician - Junior **position to be based in **Polokwane** **PURPOSE OF THE ROLE**: The Infrastructure Technician Junior will be responsible for the maintenance of both wireless and fibre network infrastructure under supervision of a Senior Team Member. This will include the installation and configuration...
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End User Computing Team Lead
1 week ago
Polokwane, Limpopo, South Africa Gijima Hr Full time R42 000 - R63 000 per yearPURPOSE: The purpose of an End User Computing Team Lead is to oversee and manage a team responsible for maintaining, troubleshooting, testing, and deployment of devices of an organization or a client. The team lead is typically responsible for planning, organizing, and coordinating the work of the infrastructure team, as well as communicating with other...
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Facilities & Infrastructure Maintenance Lead
2 weeks ago
Polokwane, South Africa Tsebo Solution Full timeA facilities management company in Limpopo, Polokwane, is seeking a Maintenance Coordinator to manage projects and contractors effectively. Responsibilities include ensuring maintenance schedules, providing technical support, and leading the engineering team. Candidates should have 3-5 years of relevant experience, an engineering apprenticeship, and...
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Infrastructure Maintenance Lead
6 days ago
Polokwane, South Africa Tsebo Solutions Full timeA leading facilities management provider in Polokwane seeks a professional to coordinate engineering projects and manage maintenance tasks. This role requires strong leadership and stakeholder management skills to ensure optimal team performance. Key responsibilities include overseeing maintenance audits, engaging with suppliers, and ensuring compliance with...
