Community Engagement Agent

4 weeks ago


Cape Town, South Africa Lewis Group Full time

Job Description:The Community Engagement Agent will be the frontline representative, engaging daily with customers through social media, live chat, and review platforms to ensure a positive brand experience.Key Responsibilities:Respond to customer inquiries, reviews, and feedback promptly.Record interactions and escalate complex queries.Identify customer sentiment trends and report findings.Assist in growing our online community presence.Qualifications:High school diploma or equivalent; tertiary education is an advantage.Experience in customer service, social media management, or call centres.Strong communication skills.Attention to detail and positive attitude.



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