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Hotel Receptionist

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Cape Town, South Africa HR Genie Full time

Because every great stay begins with a genuine smile.At The President Hotel, we believe that memorable experiences begin long before a guest steps into their room. They begin the moment they are greeted with warmth, professionalism, and care. Our Receptionists are the heartbeat of the guest journey, creating lasting impressions through attention, empathy, and service that feels effortless.The President Hotel is on a journey to be considered luxury. Our purpose is simple yet powerful: to create and inspire memorable experiences. Our vision: to become Cape Towns most loved hotel.Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, The President Hotel is renowned as the Mother Citys most loved destination hotel. With 349 stylish rooms, apartments, and suites, breathtaking views, a palm lined infinity pool, world class restaurants, and state of the art conference and event venues, The President offers an iconic working environment where excellence meets opportunity.Were seeking a warm, professional, and detail oriented Receptionist with Opera PMS experience to join our Front Office team and deliver exceptional guest experiences. As the first and last impression of the hotel, you will play a key role in ensuring seamless arrivals, departures, and lobby interactions while upholding five star service standards.If you thrive in a guest focused, luxury environment and take pride in service excellence, wed love to meet you.Minimum RequirementsValid South African IDMinimum 2 years hotel reception experience in large hotel propertiesOpera PMS experience (essential)Strong communication skills, well spoken, clear, and professionalPresentable with excellent grooming standardsComputer literate, Opera PMS and Microsoft Office proficiencyUpdated CV must be submittedSkills and AttributesGuest Focused Attitude: Warm, engaging, and professionalAttention to Detail: Accurate billing, reservations, and administrationTime Management: Efficient multitasking in a dynamic environmentTeam Player: Strong communication and handover abilityKey ResponsibilitiesGuest Engagement and Service Excellence Welcome guests with warmth, proactively engage in the lobby, escort VIPs, and personalise every interaction.Arrivals and Departures Manage check ins and check outs efficiently, ensure billing accuracy, and coordinate luggage assistance.Daily Operations and Shift Procedures Handle emails, reports, credit checks, loyalty enrolments, adjustments, and postings while keeping the reception desk organised.Team Communication and Handover Attend briefings, provide clear updates, liaise with Housekeeping and Porters, and ensure accurate shift handovers.Breaks and End of Shift Protocol Follow structured schedules, complete checks, and hand over pending matters to ensure smooth operations.Why The PresidentHere, service is more than a task, its about connection. By joining The President Hotel, youll be part of a culture that values passion, individuality, and growth. In return, we offer:A supportive environment that celebrates professionalism and teamworkCompetitive remuneration and thoughtful employee benefitsOpportunities for learning and advancement in a luxury hospitality settingA beautiful workplace overlooking Cape Towns iconic Atlantic SeaboardApplicationsClosing date: 15 November 2025 Please submit your CV online.Recruitment aligns with the companys Employment Equity Plan.We carefully review all applications. If you dont hear from us within two weeks of the closing date, please know that while we cant take everyone, we truly appreciate your interest in joining our team. Well also keep your details on file for future opportunities.