Customer Success
4 weeks ago
Salary: R25,000 R33,000 per month About the RoleWe are seeking a highly driven and experienced Customer Success - Retention Specialist to join our growing team in Cape Town. In this role, you will be responsible for retaining and re-engaging UK-based clients within the hair, beauty, wellness, and personal care sectors. Your mission is to reduce churn, deepen engagement, and ensure each partner realises the full value of our salon software solution.You will be at the forefront of turning disengaged or hesitant clients into confident advocates through personalised consultation, strategic retention planning, and data-driven insights. Your expertise will help partners maximise their investment in the platform and set the foundation for long-term, successful relationships.Key ResponsibilitiesRetention & Churn PreventionProactively identify at-risk clients by monitoring behaviour patterns, performance metrics, and account activity.Conduct inbound and outbound calls with clients to re-engage, retain, and educate them on the value of the platform.Client Relationship ManagementHost digital meetings and consultations with UK-based partners to understand their business needs and challenges.Tailor product solutions and training to support their unique goals and re-establish confidence in the platform.Sales & Target AchievementDeliver against retention KPIs, including calls made, meetings booked, and clients successfully retained.Educate clients on how to optimise their return on investment and fully leverage available tools.Strategic Insights & FeedbackRecord all interactions and outcomes in Salesforce CRM.Share insights with internal teams to help improve onboarding, engagement, and service delivery processes.Track and report on performance trends to influence future retention campaigns and strategies.Process Improvement & InnovationWork cross-functionally with Marketing, Sales, and Account Management to develop and trial new retention strategies.Actively contribute to refining client journeys by identifying common issues and helping prevent them at earlier stages.What Were Looking ForExperience3-5 years in client retention, account management, or customer success (preferably B2B).Experience working with UK clients or international markets is essential.Background in SaaS, marketing services, digital platforms, or subscription-based businesses is a strong plus.Skills & ToolsProficient in Salesforce, Google Docs, Microsoft Office Suite, and Slack.Clear and persuasive communicator with excellent phone and virtual presentation skills.Ability to ask probing questions, understand root causes, and recommend targeted solutions.AttributesResilient, resourceful, and highly solution-oriented.Customer-obsessed with a commercial mindsetable to balance empathy with business goals.Self-starter with a proactive mindset, keen to challenge the status quo and improve processes.Why This Role?Be part of a purpose-driven team helping small businesses grow through technology.Join a high-performing environment where innovation and results are celebrated.Play a key role in the success of a digital platform trusted by thousands of businesses across Europe.
-
Social Media Specialist: Customer Engagement
2 days ago
Cape Town, South Africa Success Stream Full timeA dynamic marketing firm in Cape Town is seeking a Social Media Representative to enhance customer engagement through social media platforms. The ideal candidate should have a Bachelor's degree in a relevant field and at least 2 years of experience in a social media role. Key responsibilities include addressing customer queries and developing marketing...
-
Customer Success Manager
4 weeks ago
Cape Town, South Africa The Legends Agency Full timeFull-Time | Competitive Salary + Benefits Make an Impact as a Customer Success Manager! Were looking for a Customer Success Manager (CSM) to take ownership of a large portfolio (~100 accounts) and ensure customers achieve their goals. If youre passionate about driving product adoption, maximizing customer success, and identifying commercial opportunities,...
-
Customer Success Manager
14 hours ago
Cape Town, South Africa Electrum Payments Full timeIf you are business-minded with a customer-first attitude, are committed to building long-term, trusted relationships with customers and team members, and have B2B experience in enterprise software industry then Electrum’s customer success manager role will be perfect for you. You will nurture customer loyalty and guide customers to realise success from...
-
Customer Success Manager
2 weeks ago
Cape Town, South Africa Polarium Full time**About the job** We are on the lookout for a **Customer Success Managers** to join our global Customer Success Management team. This new team will be focusing on customer contract fulfillment from an operational perspective and work in close collaboration with appointed customer(s), KAM as well as operations. The Customer Success management team is a...
-
Head of Customer Success
4 days ago
Cape Town, South Africa Pro Coffee Gear Full timeJob Title: Head of Customer Success Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential...
-
Customer Success Executive
2 weeks ago
Cape Town, Western Cape, South Africa NielsenIQ Full time R250 000 - R500 000 per yearJob DescriptionCustomer SuccessThe Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and/or Etilize solutions.The Customer Success Executives are a vital, customer-facing component of NIQ Brandbank, working with our key customers....
-
Customer Success Manager
1 week ago
Cape Town, Western Cape, South Africa Grow Big Ventures Full time US$15 000 per year**Up to $1,250 USD per month**Company DescriptionGrow Big Ventures is a consulting marketing firm that helps businesses build internal sales/marketing systems. We look to partner with growing companies to accelerate their revenue.Role DescriptionThis is a full-time remote role for a Customer Success Manager. The Customer Success Manager will build strong...
-
Customer Success Executive
2 days ago
Cape Town, South Africa Boldr Full timeThis is an education technology company, specializing in digital textbook and monograph provision for universities, libraries, and other higher education institutions. As a Customer Success Executive, you will be working directly to support the Customer Success Manager with our UK client base. This role will give you the unique opportunity to shadow an...
-
Customer Success Associate
2 weeks ago
Cape Town, Western Cape, South Africa Easygenerator Full time R104 000 - R312 000 per yearAbout EasygeneratorEasygenerator is a Dutch EdTech scale-up, headquartered in Dubai, on a mission to revolutionize learning with our award-winning authoring tool. Trusted by global giants like Kellogg's, T-Mobile, and Siemens, we're now launching our South African office — and inviting you to join us in simplifying knowledge sharing and transforming the...
-
Customer Success Associate
7 hours ago
Cape Town, Western Cape, South Africa Easygenerator Full time R450 000 - R675 000 per yearAbout EasygeneratorEasygenerator is a Dutch EdTech scale-up, headquartered in Dubai, on a mission to revolutionize learning with our award-winning authoring tool. Trusted by global giants like Kellogg's, T-Mobile, and Siemens, we're now launching our South African office — and inviting you to join us in simplifying knowledge sharing and transforming the...
