Technical Customer Engineer
1 month ago
- Supporting the engineering team during planning, design, development, installation, maintenance, and troubleshooting processes.Â
- Analysing existing systems and operations and developing preventative maintenance strategies.Â
- Identifying potential problems and notifying the relevant stakeholders in a timely manner.Â
- Monitoring processes, workers, and methods, and developing plans for increased efficiency.Â
- Conducting required research and developing best practices.Â
- Coordinating with other Engineers and crew members to ensure quality products are completed on schedule.Â
- Performing quality control on all projects, writing reports, and making recommendations for improvement.Â
Knowledge:Â
- Grade 12Â
- A+Â
- N+Â
- Basic knowledge of Microsoft products â Outlook, Word, Excel, Access, Internet Explorer, Windows OSÂ
- Basic knowledge of LAN/WAN connectivityÂ
- Good knowledge of Desktops, Laptops, Printers, Network copiers, NICâsÂ
- Communication skills (verbal and written) in English.Â
- Negotiation and presentation skillsÂ
- Attention to detail and methodically.Â
- Problem solving and analytical skills.Â
- Ability to perform under pressure.Â
Skills:Â
- Ability to use Desktops, Laptops, Printers, Fax machines.Â
- Ability to use Backup systems.Â
- Deploy of new equipmentÂ
- Updating infrastructureÂ
Attributes:Â
- Reliable vehicle to visit customers.
- Detail orientated.Â
- Task focused.Â
- Proactive.Â
- Disciplined.Â
- The incumbent will be required to have valid driversâ license and own reliable transport.Â
- This position requires working overtime when required.Â
- The incumbent is required to be available for standby support when scheduled.Â
- Clear credit recordÂ
- Clear criminal record
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