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Callforce Direct

Audiologist (TO-1E707)

Found in: Adzuna

Description:

Introduction

Hearing Experts will provide high quality counselling and care to a hearing care programme being provisioned to service the market in the United States. They will ensure that clients understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care. Once a client of the Hearing Aid company, the client will be assisted remotely via video and voice calls, with the Hearing Expert troubleshooting issues with hearing aids remotely, and making suggested changes and tweaks to the settings and functioning of the hearing aids for the client.

  • Working hours from 15:00 pm - 04:00 am

  • Working shifts, three working days on, three working days off (i.e. Monday to Friday)

  • Sale and fitment of hearing aids

  • Troubleshooting regarding hearing aid client experience

  • Fine tuning of hearing aid settings

  • Customer relations and relationship management

  • Technical support (hearing aids and apps connected to hearing aids)

  • Administration and client record management

  • Working within a digital environment

  • Assist clients with questions about hearing loss and hearing aid benefits.

  • Handle escalated incoming calls regarding services and technologies offered.

  • Generate and secure potential revenue by:

    • Following up on incoming leads

    • Cold calling new prospective clients;

    • Following up on calls, messages and tasks.

    • Following up on supplied leads.

  • Achieve set revenue goals and targets.

  • Upsell additional products to existing (and potential) clients.

  • Solve problems for end users to get the products working.

  • Solve problems as effectively and efficiently as possible in reducing the time spent with each query.

  • Manage the ticketing system.

  • Escalate queries with discretion.

  • Respond to queries and follow up with feedback.

  • Conduct business in a professional manner when communicating and interacting with clients to ensure client satisfaction.

  • Maintain a high customer effort score by going above and beyond for customers.

  • Complete assigned CRM tasks for follow ups and support calls to clients.

  • Conduct client check in calls and follow up surveys

  • Interpret client input and feedback into an improved service in terms of hearing aid settings.

  • Keep client interaction logs up to date on Salesforce.

  • Report on campaigns (feedback to clients).

  • Report to and work with other client relationship managers in the Contact Centre to ensure client satisfaction.

  • Maintain ticketing system.

  • Ensure other required documents, reports and email accounts are up to date and accurate

  • Make accurate adjustments to hearing devices, using remote support.

Desired Experience & Qualification

B. Communication Pathology in Audiology

M. Communication Pathology in Audiology

2 - 5 years Experience

  • Working in a call centre or in sales

  • CRM system (Salesforce in particular) experience

  • Ease of use with video calling

  • Cold Calling experience

4 days ago

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