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Commercial Banking Area Client Manager

2 months ago

Polokwane, Limpopo, South Africa Nedbank Full time

Requisition Details & Talent Acquisition Contact

  • REQ Twanette Coetser
  • Closing Date 15 March 2023
  • Job Family
  • Total Business Banking and Retail
  • Relationship Channel


 Polokwane, Limpopo
  • Career Stream
  • Sales
  • Leadership Pipeline
  • Manage Managers
  • FAIS Affected
  • FAIS Affected
  • Yes
    Commercial Banking Area Client Manager

Job Purpose

  • To lead, guide, support and coach frontline staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments; ensure client centric experiences that builds sustainable client relationships

Responsibilities:

  • Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. Build sound client relationships with staff and instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.
  • Lead teams to build and maintain effective professional relationships with low to high value profile clients through contact management.
  • Improve client service delivery when providing tailor made financial solutions and client service. Manage performance of staff through regular engagements. Review team's work output and deliverables and ensure corrective action is taken. Mentor and coach staff on identified performance gaps and track corrective action. Create a collaborative environment of teamwork that will ensure motivated staff that shares knowledge and information to enable decision making. Stay abreast in field of expertise and deliver on the expectations from stakeholders.


 Minimum Experience Level
  • Min 5 years' experience in the Small Business / Business Banking or Private Banking sector a must
years' People Management experience (e.g. 2IC / Team Leader)

  • 45 years' Relationship management experience in the financial sector a must


 Preferred Qualification
  • Matric / Grade 12 / National Senior Certificate
  • Successfully completed NQF Level 6 or Higher in a Financial or Business related field essential
  • Must have minimum FAIS 120 Credits
  • Key Individual Certification or Regulatory Examination 5 would be an advantage
  • Degree in Business / Finance / Marketing (e.g. B.Com, Certified Associate of the Institute of Bankers) would be advantageous

Technical / Professional Knowledge

  • Financial Accounting Principles
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Governance, Risk and Controls
  • Principles of project management
  • Business administration and management
  • Management information and reporting principles, tools and mechanisms
  • Communication Strategies
  • Client service management
  • Talent management
- **_Please contact the Nedbank Recruiting Team at _